Privacy Policy
Thank you for choosing Ace One. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information about our Self-Managed Superannuation Fund (SMSF) and fractional property ownership brokerage services in Australia.
Information We Collect
We collect personal information necessary to provide services and maintain effective business operations. The types of personal information we may collect include, but are not limited to:
Contact Information: Name, address, email address, phone number
SMSF and Property Ownership Information: SMSF details, property ownership information, investment preferences
Identity Verification: Photo identification, proof of address, and other documents as required by regulatory obligations
Communication History: Correspondence and communication with us, whether through emails, phone calls, or other channels
How We Use Your Information
We use your personal information for the following purposes:
Providing Services: To facilitate SMSF and fractional property ownership brokerage services, including property searches, investment recommendations, and transaction processing.
Effective Communication: To communicate with you regarding your investments, account updates, market trends, and promotional offers.
Regulatory Compliance: To meet our legal and regulatory obligations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
Marketing & Improving Services: To provide information about our services, products, and special offers that may be in your best interest. To analyse and improve our services, website, and user experiences.
Sharing Your Personal Information
We may share your personal information with:
Financial Institutions & Partners: To facilitate investment transactions and account management. In cases where we collaborate with partners to offer integrated services.
Regulatory Authorities: We may disclose personal information to government bodies like regulators and law enforcement agencies.
We take reasonable steps to ensure our customer’s personal information is confidential and disclose private information only when mandated by Australian privacy laws. Ace One does not sell, trade, or rent your personal information to third parties for marketing purposes.
Data Security
We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure server facilities, encryption, firewalls, and regular security audits.
Access and Control
You have the right to access, correct, or delete your personal information. You can update your information by contacting us directly. We will respond to your requests within a reasonable timeframe.
Cookies and Tracking
We may use cookies and tracking technologies to gather information about your interactions with our website. It helps us analyse website traffic, improve the user experience, and tailor our services to your preferences.
Changes to this Policy
We reserve the right to update this privacy policy as needed. We will notify you of any significant changes through our website or other communication channels.
Contact Us Immediately With Your Concerns
If you have questions, concerns, or requests regarding your personal information or this privacy policy, kindly contact us with your queries by phone at 1800 ACE 111 or by email at admin@aceone.au. By using our services, you consent to the terms of this privacy policy.